Customer Service Cover Letter

    

It is my belief that it is always possible to have a satisfied customer while strictly adhering to company policy. It is not always easy to find a solution that makes everyone happy, but creativity and innovative ideas are what I bring to the mix. You posted an ad in the Cleveland Gazette for a customer service position, and I am just the person to fill that need.

I have 12 years of experience in customer service. Some of the stores I have worked for are ABC Company, MegaHappy Buttons, and GoodGravy Inc. I know that a positive attitude, a thorough knowledge of store policies and products, and dedication to solutions are the ingredients for keeping customers loyal. In my 12 years, here are some of my most important achievements and strengths:

• Won "Employee of the Year" award for three years running at MegaHappy Buttons.
• Consistently rated "10 out of 10" on customer response surveys.
• Trained new employees and developed creative team-building exercises.
• Handled shopping assistance, engraving, wrapping and returns in retail.

With my enthusiasm and hard work, I know I can be a valuable addition to your team. I will give your office a call in the next week to speak with you personally at a time that is mutually convenient. Thank you for your consideration.

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